Salesforce NPSP & Sales, Marketing Cloud

Challenge

Big Brothers Big Sisters needed to streamline their donor management and event operations while maintaining strong relationships with supporters across multiple chapters.

Solution

We implemented a comprehensive Salesforce NPSP solution featuring:

• Custom dashboards for real-time donor insights
• Automatic invoice creation and processing
• Classy integration for seamless event management
• Automated donor communication workflows
• Advanced reporting and analytics

Challenge

Young People Robotics struggled with fragmented systems for managing memberships, donations, and events, leading to inefficient operations and poor donor experience.

Solution

We created an integrated ecosystem combining:

• Salesforce NPSP for comprehensive donor management
• Amazon Connect integration for enhanced call center operations
• PayPal integration for seamless payment processing
• Community Cloud for member engagement
• Unified reporting across all touchpoints

Challenge

The organization aimed to improve automation for renewals and compliance tracking, integrate secure payment platforms, and provide a seamless self-service experience for members through an Experience Cloud community portal, all while ensuring secure identity management and scalable integrations.

Solution

We delivered a comprehensive transformation featuring:

• Salesforce Nonprofit Cloud for centralized membership & certification management
• Experience Cloud Community portal for member self-service and engagement
• OpenWater integration for certification and submission workflows
• Enterprise SSO & IAM using Ping Identity for secure unified login
• Payment integrations using Blackthorn, PayPal, and Stripe
• Einstein Bots for 24/7 automated member support
• Zoom integration for virtual learning and engagement
• Tableau analytics for advanced reporting and insights