Empowering Nonprofits with Innovative Technological Support

At NIRA Systems, we have dedicated teams for empowering nonprofits with cutting-edge technological solutions. We offer a comprehensive suite of tailored services designed specifically for nonprofits, addressing a wide range of operational needs. Our expertise in various technologies ensures that your organization can operate efficiently and effectively, allowing you to focus on what truly matters.

We streamline membership processes with advanced systems. Our robust solutions optimize donation tracking and reporting, event management, volunteer coordination. Using Marketing Cloud, Constant Contact, etc nonprofits can effectively reach and engage their audience, driving their mission forward. Additionally, our call centre support, powered by Amazon Connect, improves operational efficiency and responsiveness in communication with supporters and beneficiaries.

Stories- Nonprofit Collaborations

Impact story

Enhancing Nonprofit Operations through Salesforce NPSP and Integrated Solutions

A 501(c)(3) nonprofit organization whose mission is to "create and support one-to-one mentoring relationships that ignite the power and promise of youth". It is one of the oldest and largest youth mentoring organizations in the United States.

Challenges

  • Manage constituents
  • Manage Donations
  • Creation of Invoices
  • Platform for managing programs and events
  • Visualization of data

Solutions

  • Implemented Salesforce NPSP and set program management configurations
  • Build custom Dashboards, Engagement template and Reports for greater insights
  • Created recurring donations within CRM
  • Invoice creation automated
  • Integrated Classy for Campaign and Event management

Impacts/Benefits

  • Multiple custom dashboards provide a holistic view of their processes including program
  • Streamlined program and event management
  • Improved donor engagement

Products

  • Salesforce NPSP, Sales Cloud, Classy

Technologies

SF Configurations

Apex

Visualforce

Impact story

Enhancing Membership Management: Improved User Experience, Reporting, and Analytics

A leading commercial real estate development association, organization for developers, owners and investors of office, industrial, retail and mixed-use real estate. Association comprises 20,000+ members and provides strong advocacy, education and business opportunities through a powerful North American network.

Challenges

  • Migrating the website from Sitecore to EPiServer 12 while ensuring minimal downtime and data loss
  • Gathering and integrating data from diverse sources such as Salesforce, SQL databases, Excel, and other data repositories
  • Transforming raw data into meaningful insights and generating comprehensive reports
  • Ensuring dashboards are optimized for both usability and performance to support decision-making processes
  • Maintaining high performance and scalability of the new platform to handle the growing demands of over 20,000 members

Solutions

  • Executed a well-planned migration strategy to move the site from Sitecore to EPiServer 12, ensuring data integrity and continuity of services
  • Collected data from multiple sources, including Salesforce, SQL databases, and Excel, ensuring all relevant information was captured for analysis
  • Utilized Power BI to transform raw data into actionable insights, producing over 30 detailed reports and dashboards
  • Focused on optimizing the usability and performance of dashboards to ensure they met the needs of users, providing clear and accessible data visualization
  • Enhanced the overall performance and scalability of the system to accommodate the needs of client’s extensive member base and their operational requirements

Impacts/Benefits

  • The development of over 30 reports and dashboards led to a 25% increase in operational efficiency, enabling more informed decision-making
  • Integration of data from multiple sources and transformation into accessible formats ensured members and stakeholders had access to comprehensive and reliable information
  • The optimized dashboards and the migration to EPiServer 12 improved the overall user experience, making it easier for members to navigate and utilize the site
  • The project ensured that the platform could handle increased demand and maintain high performance, supporting the continued growth and success of client’s member network
  • The robust reporting and analytics capabilities provided by Power BI empowered client to make stronger, data-driven decisions, enhancing their strategic planning and operations

Technologies

.Net Core

EPiServer 12

MS SQL

Sitecore

Power BI Reports (DAX)

Impact story

Enhancing STEM Outreach Through Customized Salesforce Solutions

An American nonprofit organization (501c(3)) led by youth with the aim of promoting STEM amongst school children The organization wanted to customize their Salesforce CRM which could keep their membership, training and events information organized and be scalable as the number of members would grow

Challenges

  • Complexity in managing donations and history of donors.
  • Showcasing products and memberships
  • Data of trainings and events
  • Call centre facility
  • Provide online payment options
  • Data and analytics

Solutions

  • Implemented Salesforce Service Cloud and Experience Cloud. Did all administrative configurations for managing donation payments, organization accounts and affiliations, and grant lifecycles
  • Build a community site which showcases all their products, membership, events, and donations
  • Tracking relationships between contacts, donations, and recurring donations
  • Tracking the relationship between campaigns, contacts, and donations
  • Integrated Amazon Connect with Salesforce for getting the call centre in Salesforce
  • Integrated PayPal for Online fundraising
  • Created custom dashboards intended for each level of user

Impacts/Benefits

  • Unified platform for showcasing products and services, managing donations and memberships
  • Improved Engagement with Donors
  • Maintain and manage calls within the CRM
  • Online fundraising
  • Data visualisation

Products

  • Salesforce Service Cloud, Experience Cloud, Amazon Connect, PayPal

Technologies

Visual Force

JavaScript

SF Administration

Community Builder

Impact story

Salesforce Migration and Transformative Solutions for Enhanced Engagement and Operational Efficiency

A largest nonprofit association representing the yoga community, with Registered Yoga Schools and Teachers. They foster and support the high quality, safe, accessible, and equitable teaching of yoga.

Challenges

  • Gather feedback from customers
  • Staff performance evaluation
  • Online payments
  • 24*7 information
  • Meeting platform
  • Scheduling appointments
  • Data management
  • Website maintenance

Solutions

  • Created survey forms
  • Einstein Chat bots to collect feedbacks after session for staff ratings
  • Integrated Blackthorn for online payments
  • Salesforce knowledgebase for providing information to the guests anytime
  • Integrated Zoom for virtual meetings
  • Scheduler for creating meeting using Zoom
  • LIVE agent routing and Omni-channel configuration for customer service
  • Data migrations using TIBCO flow and Data Loader
  • Created a website using Salesforce Experience Cloud and migrated from .Net platform

Impacts/Benefits

  • Improved customer engagement
  • Automate feedback collection
  • Online payment collection
  • Anytime information
  • Virtual meeting and attendee details captured
  • Improved and quick customer service
  • Data synchronization
  • Low maintenance of Website and single platform for all resources

Products

  • Salesforce, DNN, Blackthorn, Zoom, Einstein BOT, Omni-Channel, TIBCO iPaaS

Technologies

SF Administration

Apex

.Net

SOQL

Force.com

LWC

Impact story

Streamlined Salesforce for Grant Management, and Integrated Solutions for events and accounts

An independent, nonprofit research institute whose mission is to harness the power of investment for social good and ecological resilience by working at the critical nexus where sustainability, finance, and economic development intersect.

Challenges

  • System to track grants
  • Event management
  • Accounts management
  • Revenue pipeline
  • Mass email management

Solutions

  • Salesforce grant management configurations
  • Integration of Eventbrite with Salesforce, mapping and configurations for event management
  • Integration of Xero accounting software
  • Graphical representation of sales, income, profit/loss via Dashboards and Reports
  • Integration of Constant Contact with Salesforce for email campaign management

Impacts/Benefits

  • System to track opportunities and Grants
  • Hassle free Event management and tracking
  • Improved financial visibility
  • Informative feedback on campaigns

Products

  • Salesforce Sales cloud, Salesforce Service Cloud, Eventbrite, Xero, Constant Contact
  • Zapier used for integrations

Technologies

Visual Force

JavaScript

SOQL

SF Administration

Reports

Dashboards