IT Consulting

As technology quickly evolves, it is very important to have an innovation advisor on your organization. Whether it is time to build a new vision or put one into place, we can help you expose the best engineers to solve your toughest business problems–no matter the industry.

Our technology advisors will support you to convert the business through the management and implementation of new platforms, apps, architecture and technologies. We will stand together to determine the right combination of technologies for your business, by using the technologies that exists today or even using the emerging technologies of tomorrow.

We have an exciting quality in providing workforce, which have the capability to credibly assure you about their commitment to talent and merit through their knowledge.

Innovative technologies as well as business models are imposing companies to completely change for a digital, customer-first world. Our consultants help you respond to this new world, as an agile, expertise as consulting partner, order at a measure and pace aligned to your transformation goals: from operations to technologies to people.

Our culture is based on our motto “Collaboration meets Innovation” and we have created an atmosphere where our team combines real time technology with an understanding of business information to come up with innovative and smart solutions.

The key to our successful consulting is to realize that every company has its own personality and dynamics. We know that every employee adds to that dynamics. So for our consulting services, in addition to matching the skillsets, we match personalities.

Expertise

Amazon Connect Cloud Call Center

Amazon Connect cloud call center is an omnichannel cloud contact center that helps companies provide superior customer service across voice and chat at a lower cost than traditional contact center systems. It is simple to deploy and manage for agents and supervisors, offered with no up-front payments or long term contracts, fully cloud-based, scalable, managed as a service, and all with a pay-by-the-minute usage fee.

Empowering Amazon Connect with AI provides customers with real-time insights, assists agents in responding intelligently to customers inquiries and helps solve critical customer issues. Amazon Connect includes AWS artificial intelligence (AI), which provides the ability to transcribe and translate as well as analyze customer interactions in order to equip contact center agents to more effectively assist customers.

So, just how do you determine if Amazon Connect is right for you? Let NIRA Systems help you uncover its benefits and opportunities for your business.

Sharepoint Collaborate

Every enterprise software ecosystem is unique, so there are no two similar SharePoint integration projects. Our SharePoint team puts their effort into covering the most extensive set of integration options that can fit organizations’ particular needs. We help enterprises maintain and enhance their SharePoint environment and enable them to focus on their core activities.

SharePoint empowers teamwork with dynamic and productive team sites for every project team, department, and division. Share files, data, news, and resources. Customize your site to streamline your team’s work. Collaborate effortlessly and securely with team members inside and outside your organization, across PCs, Macs, and mobile devices.

NIRA System’s SharePoint consulting services can help you find out whether the SharePoint platform is the right choice for solving your company’s business challenges like disorganized workflows, ineffective communication, and hindered compliance. Microsoft Teams provides employees with the right tools to collaborate extensively from remote locations, from multiple devices, and without the risk of information silos or missed communications.