Information Technology Enabled Services (ITeS)

IT enabled Services (ITeS)/ web enabled services helps share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization. We work meticulously in setting up the available services to make your process seamless, effective and unstoppable even with forced shutdowns of physical work places and moving to remote work schedules.

Automation is everywhere and customers are increasingly interacting via voice, chatbot or SMS and frankly customers prefer to self-serve whenever possible. With in-build data analytics and reporting features, monitor work remotely and pay only for the usage!

With ITeS,

A team that can communicate freely can work more efficiently. Employees can enjoy all the collaborative benefits of being face-to-face with their colleagues – even when they’re spread halfway around the world.
Employees were able to start embracing remote work and mobile working days, without having to compromise on conversations with their colleagues. This allowed for a more flexible workforce and a boost in overall productivity.
No minimum monthly fees, no contracts, just pay for what you use. Usage is charged based on the number of minutes expended, not the number of agents or with a bunch of hidden costs.
Triple encrypted connections to safeguard and protect customer information and at the same time, a safe and pleasant environment for the employees to work in.
Using the power and flexibility of business intelligence, your workforce data is surfaced in a series of specially designed reports, providing instant access to the insights needed to drive the utilisation and value of collaborative working.
With a range of communication and collaboration tools at their fingertips, one-on-one conversations and group chat, audio chat and video calls, document sharing and real-time collaboration, everyone’s preferences can be catered for.
Implement and maintain reliable, automated backups of your company data while streamlining rapid recovery systems in case of a data loss. Our experts will design a DR system that fits your company’s specific needs and challenges.


Amazon Connect Cloud Call Center

Amazon Connect cloud call center is an omnichannel cloud contact center that helps companies provide superior customer service across voice and chat at a lower cost than traditional contact center systems. It is simple to deploy and manage for agents and supervisors, offered with no up-front payments or long term contracts, fully cloud-based, scalable, managed as a service, and all with a pay-by-the-minute usage fee.

Empowering Amazon Connect with AI provides customers with real-time insights, assists agents in responding intelligently to customers inquiries and helps solve critical customer issues. Amazon Connect includes AWS artificial intelligence (AI), which provides the ability to transcribe and translate as well as analyze customer interactions in order to equip contact center agents to more effectively assist customers.

So, just how do you determine if Amazon Connect is right for you? Let NIRA Systems help you uncover its benefits and opportunities for your business.

Sharepoint Collaborate

Every enterprise software ecosystem is unique, so there are no two similar SharePoint integration projects. Our SharePoint team puts their effort into covering the most extensive set of integration options that can fit organizations’ particular needs. We help enterprises maintain and enhance their SharePoint environment and enable them to focus on their core activities.

SharePoint empowers teamwork with dynamic and productive team sites for every project team, department, and division. Share files, data, news, and resources. Customize your site to streamline your team’s work. Collaborate effortlessly and securely with team members inside and outside your organization, across PCs, Macs, and mobile devices.

NIRA System’s SharePoint consulting services can help you find out whether the SharePoint platform is the right choice for solving your company’s business challenges like disorganized workflows, ineffective communication, and hindered compliance. Microsoft Teams provides employees with the right tools to collaborate extensively from remote locations, from multiple devices, and without the risk of information silos or missed communications.